Ocean Camp San Carlos – Business Policy, Payment, and Refund Information
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Ocean Camp San Carlos offers adult educational tours that also support community service projects. Our goal is to provide great value to our guests while helping fund these important initiatives.
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To keep costs low, we negotiate group rates for airline tickets, hotel rooms, local transportation, side excursions, music performances, museum fees, and nature park entrance fees (where applicable). We purchase these items well in advance to secure the best discounts.
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However, we cannot act as your banker, which is why we ask for two payments for each tour:
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A non-refundable deposit of approximately 50% of the total tour cost,
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The balance payment, due one month before departure.
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The reason the deposit is non-refundable is that we use these funds to secure items in your name, such as airline tickets, which are specific to your destination, dates, and flight numbers. Once we purchase these items, they are no longer transferable to others. If you cannot make the tour for any reason, you are responsible for coordinating directly with the airline to change your flight. You will receive the reservation confirmation number, and while there may be a fee for changes, airlines typically allow you to adjust your ticket date a few times.
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In short, once you commit, the deposit is yours, and your purchased items are yours—even if you cannot attend the tour. This is our "shared risk, shared reward" policy. Please be ready to commit to the tour before submitting your deposit, or be prepared to lose it if you must cancel.
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Balance Payment & Cancellations:
The full balance of your tour fee is due at least 30 days before departure. If you cancel at least 10 days before the departure date, you will receive a refund for your balance payment. If you cancel within 10 days of departure, your deposit will be lost, and the balance refund will be reduced by 10% per day.
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We hope you won’t need to cancel, but if you do, we will work to maximize any refund due to you. Our accountants will review the situation after the tour to determine if any additional funds are available for a credit. This process may take more than a week to complete, but we strive to be fair and transparent in all our dealings.
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Sincerely,
Miguel Angel Valdez Carrillo
Ocean Camp San Carlos